We are an independently owned and family run Waste Management Company based in Keynsham, Bristol. We provide Skip Hire, Grab Hire, our Transfer Station and other Waste Management Services to Domestic and Commercial Customers throughout Bristol, Bath and the surrounding areas. Our transfer station consists of both mechanical and hand sorting lines which separates tipped waste into metal, landfill, C grade wood, A grade wood and hardcore. We recycle over 95% of all the waste we collect.

Getting feedback from our customers is so valuable to us and whenever we get a new review there is a little buzz around the office. However, there are inevitably times we don’t get it right and we are committed to responding to complaints so we can learn why our service wasn’t as expected, and if there is something we can do to put it right we will.

We are committed to:

· Our customers being more than satisfied with our services

· Our value, reliability and performance

· Our price match promise

· Our simple ‘Book, Fill, Gone’ process

· Complying with all applicable compliance, contractual and customer requirements

· Setting objectives and KPIs in these areas to monitor and improve our performance

· Continual improvement of our Integrated Management System which meets the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018

This Policy Statement is supported by the Integrated Management System, including the IMS Manual which provides an overview of the structure of the management system. We are committed to the continual improvement of the IMS which is reviewed annually (at a minimum) to ensure that it remains appropriate to our strategic direction and is suitable, adequate and effective. This policy statement is communicated to all company employees and is available to other interested parties upon request.